Policy Statements
At 3Way, our policy statements reflect our commitment to integrity, responsibility, and continuous improvement. We uphold clear standards across areas such as health and safety, environmental sustainability, equality and diversity, and data protection. These policies guide our operations, support our teams, and ensure we deliver quality and accountability in everything we do.
Environment Policy
Introduction
3Way is committed to operating responsibly and sustainably to deliver long‑term value for our clients, employees, communities and the environment. We recognise that true sustainability extends beyond product selection and requires a structured, measurable and continually improving approach to the way we operate as a business.
In December 2024, 3Way achieved B Corp Certification, recognising our commitment to high standards of environmental performance, accountability and transparency. This certification reflects our purpose‑driven approach and our ambition to balance profit with positive impact.
Our environmental commitments are delivered through our ISO 14001 certified Environmental Management System (EMS), which enables us to identify, monitor and continually reduce the environmental impact of our activities while ensuring full compliance with applicable environmental legislation.
References and related documents
- Employee Handbook
- Newsletters
- Proposal & Tender Documentation
Policies should always be circulated to the above people. Please add people as required.
3Way Requirements
3Way will strive for sustainability by reducing consumption, sourcing effective products and services responsibly, and using them efficiently to minimise waste and by‑products.
We will:
- Define and approve products for use, ensuring they meet required performance and environmental standards.
- Monitor tasks to ensure they are completed effectively and correctly on the first occasion.
- Implement new systems and technologies, such as microfibre cleaning methods, to reduce environmental impact.
- Ensure products are used by trained personnel in accordance with manufacturers’ guidelines.
- Maintain and service equipment regularly to maximise efficiency and lifespan.
Environmental & Sustainability Policy Statement
3Way acknowledges that the cleaning services provided to our clients must be delivered within a robust Environmental Management System, with the overarching aim of continual reduction in environmental impacts and continual improvement in environmental performance.
This policy supports our commitments as a certified B Corp and is implemented through our ISO 14001 Environmental Management System.
Our Policy Commitments
It is our policy to:
- Minimise waste and the consumption of resources, including materials, fuel, water and energy, and ensure unavoidable waste is recycled or disposed of responsibly.
- Foster environmental responsibility among employees through information, training and ongoing engagement.
- Assess, monitor and, where practicable, reduce the environmental impacts of our activities.
- Consider the environmental impact of raw materials, packaging and processes, and minimise these impacts through strategic evaluation and planning.
- Establish, monitor and review environmental objectives and targets, identifying deviations and implementing corrective actions where required.
- Maintain effective systems to prevent pollution.
- Advise clients and other interested parties, where appropriate, on best environmental practices associated with the delivery of our services.
- Ensure employees and suppliers act in accordance with this policy and our Environmental Management System.
- Continually improve environmental performance and prevent pollution.
- Comply fully with all relevant environmental legislation and regulatory requirements.
Environmental Management System – ISO 14001
Our integrated management system ensures that environmental objectives and targets are communicated to all employees to promote a shared commitment to sustainability.
This is achieved through:
- Employee induction programmes
- Ongoing training and development
- Regular communication via company newsletters and internal updates
Continual Improvement Commitments
3Way will continually seek to:
- Reduce the environmental impact of normal operating activities.
- Measure and reduce waste sent to landfill.
- Transition company vehicles to a more environmentally friendly fleet.
- Source energy‑efficient equipment.
- Work only with suppliers who demonstrate a commitment to environmental responsibility and sustainability.
Resource Consumption Reduction
We aim to improve sustainability by reducing consumption of:
- Oil, coal and gas
- Minerals
- Land use
- Energy
- Water
- Packaging
- Raw materials
Emissions Reduction
We are committed to reducing emissions associated with:
- Waste to landfill
- Waste to sewer
- Accidental releases
- Carbon dioxide (CO₂) emissions
- Nitrogen oxides (NOx) emissions
Reduce – Reuse – Recycle
We recognise three key principles as fundamental to optimising sustainability:
Reduce – Reuse – Recycle
This simple and effective hierarchy underpins our environmental decision‑making at all levels of the business.
B Corp Certification
In December 2024, 3Way achieved B Corp Certification, demonstrating that we meet rigorous standards of social and environmental performance, accountability and transparency.
B Corp certification reinforces our commitment to:
- Reducing environmental impact
- Acting responsibly and ethically
- Engaging employees in sustainability
- Operating transparently and with accountability
This certification complements our ISO 14001 Environmental Management System and reflects our ambition to create positive, measurable impact while delivering high‑quality services to our clients.
Dated: 3rd December 2025
Health & Safety Policy
Introduction
Policy Commitment
- Achieve and maintain high standards of health, safety and welfare.
- Comply with, and where reasonably practicable exceed, all applicable health and safety legislation and other requirements to which the organisation subscribes.
- Eliminate hazards and reduce health and safety risks so far as is reasonably practicable.
- Prevent injury, ill health and dangerous occurrences.
- Continually improve occupational health and safety performance.
Management Responsibility
- Measurable health and safety objectives are established.
- Performance is monitored and reviewed regularly.
- Adequate resources are provided to implement this policy effectively.
Employee Responsibilities
- Take reasonable care of their own health and safety and that of others who may be affected by their actions.
- Co‑operate with management in implementing this policy.
- Follow all health and safety procedures, instructions and training provided.
- Report hazards, incidents, near misses and unsafe conditions promptly.
Communication and Access
Welfare Arrangements
- First aid equipment and arrangements.
- Access to welfare facilities relevant to the workplace or site.
Review
Quality Policy
Introduction
3Way is committed to delivering a professional, reliable and ethical service to all clients. We recognise that consistently meeting customer expectations and delivering high‑quality services are fundamental to the continued success and growth of our business.
Quality is embedded in everything we do. Our people understand that service excellence, client satisfaction and continual improvement are shared responsibilities across the organisation.
As a B Corp certified organisation, 3Way is committed to operating responsibly, transparently and with accountability. Our approach to quality reflects these values and supports long‑term, sustainable relationships with our clients.
Policy Statement
It is the policy of 3Way to provide reliable and efficient services that meet the highest practicable standards of quality, cost‑effectiveness, safety and customer satisfaction.
The management of 3Way is committed to:
- Delivering services that meet or exceed client requirements.
- Complying with all applicable contractual, statutory and regulatory obligations.
- Continually improving the effectiveness of our services and internal processes.
- Maintaining high levels of client satisfaction through consistent service delivery and responsive management.
Business Management System
To support this policy, 3Way operates a Business Management System that integrates quality objectives with operational controls and performance monitoring.
The system includes:
- Clearly defined, measurable quality objectives.
- Regular monitoring and review of performance against client requirements.
- Structured feedback mechanisms to identify opportunities for improvement.
- Corrective and preventive actions where service standards are not met.
Ultimate responsibility for the effective operation of the Business Management System rests with the Management Team.
Delivering Quality
The Business Management System ensures that 3Way fulfils contractual and service obligations by:
- Ensuring activities that affect service quality are carried out under controlled and planned conditions.
- Continuously monitoring quality indicators and analysing performance trends.
- Using feedback from clients, audits and operational reviews to drive improvement.
- Providing up‑to‑date instructions, supervision and training to all personnel.
- Promoting quality awareness and accountability at all levels of the organisation.
Roles and Responsibilities
The Directors and senior management are responsible for ensuring that this Quality Policy is:
- Communicated effectively throughout the organisation.
- Understood by all employees.
- Implemented consistently across all operations.
- Reviewed regularly to ensure ongoing suitability and effectiveness.
All employees are responsible for delivering services in line with this policy and contributing to continuous improvement.
Review
This Quality Policy is reviewed periodically to ensure it remains aligned with business objectives, client expectations and best practice.
Energy policy
3Way specialises in the provision of cleaning and other support services.
It is 3Way’s policy to ensure that the use of energy within our control is managed effectively through a structured and systematic approach, leading to continual improvement in energy performance, energy efficiency, energy use and consumption.
To achieve this, 3Way operates a fully integrated Management System, registered with an accredited third-party certification body, which carries out regular independent audits in addition to our own internal monitoring processes.
This system incorporates our ISO certifications, including:
- ISO 9001 (Quality Management)
- ISO 14001 (Environmental Management)
- ISO 45001 (Health & Safety Management)
- ISO 27001 (Information Security Management)
- ISO 50001 (Energy Management)
These standards ensure that energy management is embedded within our wider governance framework and supports a consistent, structured approach to monitoring, control and continual improvement.
The Directors of 3Way are fully committed to the effective implementation, maintenance and continual improvement of the energy management system and to improving overall energy performance.
In addition, our B Corp certification reflects our wider commitment to responsible business practices, including environmental stewardship, accountability and transparency.
It is the overriding policy of the company to:
- Ensure the availability of information, data and resources necessary to achieve energy performance objectives and targets
- Comply with all applicable legal and regulatory requirements, as well as any other requirements to which the company subscribes relating to energy use, consumption and efficiency
- Promote awareness of energy efficiency across the organisation and encourage responsible energy use
- Purchase energy-efficient products and services where economically and operationally viable
- Consider energy performance in the design, procurement and delivery of services, where applicable
Energy performance objectives are established to support our energy management system and are reviewed regularly by the Directors as part of the management review process.
Employee Privacy Notice (GDPR)
Privacy notice for employees, worker’s and contractors
3Way, as a data controller, collects and processes personal data relating to its employees, workers and contractors in order to manage the working relationship. 3Way is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. [Employee P…ice (GDPR) | SharePoint]
This notice applies to current and former employees, workers and contractors. It does not form part of any contract of employment or other contract to provide services.
It is important that you read and retain this notice, together with any other privacy notice we may provide on specific occasions when collecting or processing your personal information, so that you understand how and why we use your data and your rights under data protection legislation.
References and related documents
- Data Protection Policy (GDPR)
- Employee Training Handbook
What information does 3Way collect?
3Way collects, processes and stores the following categories of personal information, where relevant to your role and relationship with the Company:
- Personal details including name, address, contact details, date of birth and gender
- Employment and recruitment information including CVs, references, application records and pre-employment checks
- Right to work documentation including passports, visas and Home Office information
- Payroll and financial information including bank details, National Insurance number, tax status and benefits
- Employment records including contracts, job titles, working hours, attendance, leave and performance information
- Training records including qualifications, competencies, certificates and accreditations
- Health and occupational information, including medical details required for employment, health and safety compliance or workplace adjustments
- CCTV, access control records and other monitoring data where used for safety, security and operational purposes
- Information relating to disciplinary, grievance or performance processes
- Emergency contact details and next of kin information
- Equal opportunities data where provided, including sensitive personal data such as ethnic origin or religion
- Criminal record information where required and permitted by law
3Way will only collect personal data that is necessary, relevant and appropriate to the purpose for which it is processed.
How is your personal data collected?
3Way collects personal data in a variety of ways, including:
- Directly from you (e.g. application forms, contracts, correspondence and meetings)
- From identity documents such as passports or driving licences
- From third parties such as recruitment agencies, previous employers, background screening providers or the Disclosure and Barring Service (where applicable)
- From internal systems used to manage employment, payroll, training and operations
Data is stored securely across a range of systems, including personnel files, HR systems and other secure IT platforms.
Why does 3Way process personal data?
3Way processes personal data for legitimate business purposes and to fulfil its contractual and legal obligations. This includes:
- Entering into and managing employment or contractual relationships
- Paying employees and administering benefits
- Complying with legal obligations, including employment, tax and health and safety laws
- Managing performance, conduct, attendance and absence
- Supporting workforce planning, training and development
- Maintaining accurate records and ensuring effective business administration
- Monitoring use of IT systems and ensuring compliance with company policies
- Providing references and responding to legal claims
- Ensuring health and safety compliance, including monitoring attendance and site access
Personal data is processed on appropriate lawful bases, including:
- Performance of a contract
- Legal obligations
- Legitimate interests
- Protection of vital interests where applicable
3Way will not use personal data for purposes incompatible with those outlined above without informing you and establishing a lawful basis to do so.
Particularly Sensitive Personal Data
3Way may process special category data, such as health information, disability information or equal opportunities data, where necessary:
- To meet legal obligations
- To manage health and safety and fitness to work
- To make reasonable adjustments
- To ensure equality and diversity monitoring
Criminal conviction data will only be processed where required for the role and permitted by law, including Disclosure and Barring Service (DBS) checks.
Who has access to data?
Access to personal data is restricted to those who need it for legitimate business purposes, including:
- People Operations / HR teams
- Line managers and relevant operational managers
- IT support where required
3Way may share personal data with third parties where necessary, including:
- Payroll and benefits providers
- Occupational health providers
- Background checking providers
- Clients or contractors where required for site compliance, health and safety or contractual obligations
- Regulatory or legal authorities where required
All third-party providers are required to process personal data securely and in accordance with 3Way’s instructions.
Where personal data is transferred outside the UK, appropriate safeguards (such as approved contractual clauses) will be put in place to ensure data remains protected.
How does 3Way protect data?
3Way takes the security of personal data seriously and applies appropriate technical and organisational measures, including:
- Access controls to limit data to authorised personnel
- Secure IT systems, firewalls and password protection
- Encryption where appropriate
- Regular monitoring, system updates and audits
- Secure data storage and backup processes
- Secure methods for data disposal
All employees handling personal data are trained in data protection requirements. [3wayclean-…epoint.com]
For how long does 3Way keep data?
3Way will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
Retention periods are determined based on:
- Legal obligations
- The nature and sensitivity of the data
- Business and operational needs
Where data is no longer required, it will be securely deleted in line with company procedures.
Your rights
As a data subject, you have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data where appropriate
- Object to or restrict processing in certain circumstances
- Request transfer of your data to another party where applicable
To exercise these rights, please contact peopleoperations@3way.co.uk.
If you believe 3Way has not complied with data protection laws, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).
What if you do not provide personal data?
Providing certain personal data is necessary to enter into and maintain an employment or contractual relationship.
Failure to provide essential information (such as identity, right to work or payment details) may prevent 3Way from fulfilling its legal obligations or managing the working relationship effectively.
Automated decision-making
3Way does not make employment decisions based solely on automated decision-making without human involvement.
We reserve the right to update this notice at any time and will notify you where appropriate.
If you have any questions about this notice, please contact peopleoperations@3way.co.uk.
Modern Slavery Policy
Introduction
3Way is committed to preventing modern slavery and human trafficking in all its forms within our business and supply chain. We recognise our responsibility to respect and uphold the human rights of our employees, contractors, suppliers, customers and other stakeholders.
We provide cleaning and support services across a range of customer environments, including offices, distribution centres, warehouses, medical facilities, schools and high‑end retail settings. Our approach is people‑centred and values‑driven.
In December 2024, 3Way achieved B Corp Certification, demonstrating our commitment to high standards of social performance, ethical governance, accountability and transparency. Preventing modern slavery and protecting human rights are fundamental to these commitments.
Our values — Teamwork, Openness, Accountability, Integrity and Dignity — guide how we operate and how we expect others to operate on our behalf. We promote honest, open communication throughout the business and encourage all stakeholders to speak up if concerns arise.
Principles
3Way is committed to conducting business ethically and responsibly. To prevent modern slavery and human trafficking, we adhere to the following principles:
- Comply with all applicable laws and regulations relating to labour standards, human rights and modern slavery.
- Operate in line with the principles of the Modern Slavery Act 2015.
- Carry out due diligence on suppliers and contractors to ensure alignment with our values and standards.
- Provide training and awareness to employees and managers on recognising and reporting the risks and indicators of modern slavery.
- Encourage employees and stakeholders to report concerns through our whistleblowing and grievance procedures.
- Investigate and address any suspected or confirmed incidents promptly and appropriately.
- Review and improve our policies and procedures on a regular basis.
Procedures
To support these principles, 3Way has implemented the following measures:
- A Code of Conduct setting out expected standards of behaviour for employees and contractors.
- A Supplier Code of Conduct defining social, ethical and environmental expectations.
- Fair and transparent recruitment practices, including right‑to‑work checks and identity verification.
- A remuneration framework ensuring payment of at least the National Minimum Wage or Living Wage, as applicable.
- Policies governing working hours, rest breaks and overtime in line with legal requirements.
- A Health & Safety Policy ensuring safe and healthy working environments.
- Grievance and whistleblowing procedures that allow concerns to be raised without fear of retaliation.
Monitoring and Evaluation
We monitor the effectiveness of our approach through:
- Internal audits and operational reviews.
- Supplier assessments and due diligence checks.
- Feedback from employees, suppliers, customers and other stakeholders.
- Review of reports or complaints received via grievance or whistleblowing channels.
- Publication of an annual statement in line with the Modern Slavery Act 2015.
Employee Code of Conduct – Modern Slavery
3Way expects all employees and contractors to act with integrity, honesty and respect for human rights at all times.
Expectations
Employees and contractors must:
- Comply with all relevant labour, human rights and anti‑slavery laws.
- Follow all 3Way policies designed to prevent modern slavery.
- Treat all individuals with dignity and respect.
- Avoid any involvement in forced labour, child labour, exploitation or trafficking.
- Refrain from abusive, coercive or deceptive practices.
- Report any concerns or suspicions promptly.
- Cooperate fully with investigations or audits.
- Seek guidance where unsure.
Reporting Concerns
Concerns may be reported through the whistleblowing policy or other appropriate channels. Reports may be made confidentially or anonymously. All reports will be taken seriously, investigated promptly and handled sensitively.
Consequences of Breach
Any breach of this code or related policies may result in disciplinary action, up to and including termination of employment or contract. Legal action may also be taken where laws are breached.
3Way reserves the right to terminate relationships with any party found to be involved in modern slavery or human trafficking.
Review
This policy and code of conduct are reviewed regularly to ensure continued effectiveness and compliance.
Supplier Code of Conduct – Social & Environmental Responsibility
3Way is committed to working with suppliers who share our commitment to ethical conduct, human rights and environmental responsibility, in line with our B Corp principles.
Supplier Expectations
Suppliers and contractors must:
- Comply with all applicable laws relating to labour, human rights, modern slavery, health and safety, environmental protection and anti‑corruption.
- Prevent forced labour, child labour, exploitation and trafficking within their operations and supply chains.
- Provide fair wages, working hours and safe working conditions.
- Respect dignity, equality and freedom of association.
- Implement grievance mechanisms and protective procedures.
- Train employees on modern slavery risks.
- Reduce environmental impact through sustainable practices.
- Cooperate with audits and assessments.
- Report concerns or breaches promptly.
Compliance and Enforcement
Suppliers must provide evidence of compliance on request. 3Way reserves the right to conduct audits, including via third parties.
Failure to comply may result in corrective action, suspension or termination of the commercial relationship.
Accreditations
